Integrating ERP: It’s Called ENTERPRISE Resource Planning for a Reason (Second of Two Parts)

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Posted by: briansittley Comments: 0 0 Post Date: August 13, 2015

scribesoftWe noted in our prior post a few of the critical mistakes and costs associated with the failure to integrate your accounting system with the rest of your operation, as noted in a white paper from Scribe Software, found here.
Having noted some of those very real business costs in our prior posts, we take a quick look today at 7 examples cited by Scribe where companies can eliminate errors, delays and costly redundancies and mistakes by replacing “manual re-entry processes” with a more integrated and elegant, full ERP solution.

  • REPLACING AN ORDER ENTRY CALL CENTER with a web-based customer order entry system, or converting to an Electronic Data Interchange (EDI) system to accept customer purchase order entries completely eliminates errors on the part of your staff, mainly because you no longer have staff involved in the process.
  • INTEGRATION BETWEEN CUSTOMER RELATIONSHIP MANAGEMENT (CRM) & ERP systems enables Customer Service personnel to expedite resolution of complaints by accessing customer, order, inventory and related information far more quickly, accurately, and efficiently from one interface that connects all these systems together.
  • INFORMATION SHARED FROM YOUR ERP BACK TO CRM informs sales management of customer buying patterns, periodic and seasonal inventory requirements, pricing history and other strategic insights which can dramatically improve the selling process.
  • INTEGRATION WITH SHIPPING APPLICATIONS such as UPS WorldShip prevents the exorbitant costs of deliveries being made to the wrong address (or not at all) caused by mis-keyed shipping addresses.
  • INTEGRATION WITH TIME ENTRY FOR PAYROLL can avoid the costs of paying employees too much or too little.
  • INTEGRATION WITH MANUFACTURING SYSTEMS can eliminate errors in inventory procurement that waste valuable cash when excess inventory is carried or conversely that result in lost revenue when production is temporarily shut down because key materials have not yet arrived from the supplier.
  • INTEGRATION WITH BILLING SYSTEMS can increase cash flow by providing more timely and accurate invoices to customers that shorten collection cycles and increase liquidity

As noted in our title, it’s called “enterprise” resource planning for a reason.  If you just need accounting, there’s always QuickBooks.  But when an enterprise is looking to grow – or to support its current growth – an accounting system is not enough, and it becomes time to ditch the pure accounting system approach of the 70s and 80s and start to investigate the fully integrated ERP solutions that form the backbone of today’s modern business enterprise.
 

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