Gartner, Inc., the leading information technology research and advisory company, has released its top predictions for the computing community (i.e., IT organizations) for 2015 and beyond, and they note “a shift in the age old relationships between man and machine” due to the emergence of digital business.
To the surprise of no one, Gartner VP Daryl Plummer notes that computers “are now being used to create an ever expanding variety of experiences that extend human endeavors.” For what it’s worth, Gartner itself claims you should build your business assumptions and plans for next year around these predictions.
Gartner’s top 10 predictions do, however, provide some real food for thought. Here they are as encapsulated in a recent article at Source Media’s “Information Management” website.
Gartner’s results can also be found at other sites like IT World Canada, whose editors break down Gartner’s predictions into three main categories, which we’ll insert in the list below.
Machines are taking a more-active role in enhancing human endeavors:
- By 2018, digital business will require 50 percent less business process workers and 500 percent more key digital business jobs, compared with traditional models.
- By 2017, a significant disruptive digital business will be launched that was conceived by a computer algorithm.
- By 2018, the total cost of ownership for business operations will be reduced by 30 percent through smart machines and industrialized services.
- By 2020, developed world life expectancy will increase by 0.5 years due to widespread adoption of wireless health monitoring technology.
Digitalized things are making assisted economic decisions:
- By year-end 2016, more than $2 billion in online shopping will be performed exclusively by mobile digital assistants.
- By 2017, U.S. customers’ mobile engagement behavior will drive mobile commerce revenue in the U.S. to 50 percent of U.S. digital commerce revenue.
Renovating the customer experience is a digital priority:
- By 2017, 70 percent of successful digital business models will rely on deliberately unstable processes designed to shift as customer needs shift.
- By 2017, 50 percent of consumer product investments will be redirected to customer experience innovations.
- By 2017, nearly 20 percent of durable goods e-tailers will use 3-D printing to create personalized product offerings.
- By 2020, retail businesses that use targeted messaging in combination with internal positioning systems will see a 5 percent increase in sales.