About PSSI · Manufacturing ERP · Business Central
ERP expertise for growing manufacturers, since 1997.
We help small and mid-sized manufacturers implement Business Central, modernize legacy ERP and build the custom capabilities their operations need, with senior people you can reach.
Since 1997
serving manufacturers
30+ years
of ERP experience
NAV • Sage PRO • GP • ALERE
legacy migrations
Over 20
companies supported
Ramon Santana
Owner, PSSI
A message from our owner
A renewed commitment to our customers
When I took ownership of PSSI, I started by reconnecting with the customers we have served over the years. Some told me our communication and follow-through had not met the standard they should expect. They were right, and fixing that is my first priority.
Here is what you can expect now: a senior person who knows your business, answers when you call, and tells you plainly what is working, what is creating risk and what it will cost to fix. Whether you move to Business Central or get more from the ERP you already have, we will treat your goals and budget as our own.
Talk to me directly: ramon.santana@pssiusa.com →
Our leadership
Ramon’s story
Ramon Santana is an independent Enterprise Resource Planning consultant and the owner of PSSI, a firm specializing in Microsoft Dynamics 365 Business Central implementations for small and mid-sized businesses in the United States. With extensive experience guiding organizations through migrations from legacy platforms, including Dynamics NAV, Great Plains, and Solomon, he delivers structured, low-risk transitions to modern cloud-based operations.
At heart, Ramon is an analyst, and he brings a disciplined, inquisitive approach to understanding each client’s processes, data, and business objectives before recommending a solution. He works as an extension of each client’s senior management team, taking ownership of their goals and constraints so that every recommendation is cost-conscious and aligned with the realities of the business. Ramon takes genuine professional satisfaction in seeing those solutions translate into measurable results, as clients gain efficiency, sharpen their financial visibility, and ultimately grow their profitability.
Under his leadership, PSSI is expanding into the Microsoft Power Platform, positioning the firm as an agile automation group that extends value well beyond the core ERP. Ramon remains committed to building long-term partnerships grounded in analytical rigor, practical execution, and the success of every client he serves.
Why manufacturers choose PSSI
We start with your process
Manufacturing know-how, not software-only implementation.
30+ years of ERP
NAV, GP, SL, ALERE and the legacy systems still running plants.
Senior, direct, hands-on
You work with the expert, not a junior team or a ticket queue.
Two paths, one partner
Move to Business Central, or improve the ERP you already have.
Right-sized, low disruption
Plans fit SMB budgets and team capacity, with weekend cutovers where needed.
Assessment to support
Continuity from first review through go-live and ongoing support.
Our commitments
What you can hold us to
48-hour response
Every support request answered within 48 business hours.
A named contact
One senior person who knows your system and your business.
Plain-language plans
Scope, cost and what your team must do, agreed before work starts.
Proactive check-ins
We call you quarterly, not only when something breaks.
Our story
From 1997 to what comes next
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1997
PSSI founded in Indiana, serving Midwest manufacturers and distributors.
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1997 to today
Implementations, upgrades and legacy support on NAV, GP, SL and ALERE.
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February 2026
Ramon Santana takes ownership, with a renewed focus on responsiveness.
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Next
Power Platform automation, and a new name that says what we do.
WHAT OUR CLIENTS ARE SAYING…
Not sure if your ERP can carry the next three years?
Book a 30-minute ERP risk review with Ramon. It is a listening conversation, not a sales presentation.